Exchanges and Returns

If you encounter an issue with your order or wish to request an exchange or return, the following steps will help you submit a clear request and track its progress.

Submit an exchange or return request

Contact customer service, mentioning the order number, product name, and reason for the order, and specify whether you would like an exchange or return.

Product and Packaging Condition

Please retain the product, its original packaging, accessories, and proof of purchase. When contacting us, please specify whether the packaging has been opened or the product used, so that the situation and applicable conditions can be reviewed.

Damaged product or different from the order

Send clear photos of the product, packaging and shipping label, explaining the problem. This information helps the customer service team review your request and determine the appropriate step.

Product Return Order

Contact us before sending the product for return instructions, confirmation of delivery method and any associated costs. Do not send the product to an unconfirmed address.

Track your exchange or refund

After the case has been reviewed, please confirm the procedure details, refund method, and expected timeframe—based on your payment method—with customer service. Keep your order number and any follow-up correspondence until the process is complete.

For assistance, contact customer service.