Frequently Asked Questions
How can I complete the order?
Select the appropriate products and add them to your cart, then proceed to checkout, enter your shipping details, and choose a suitable payment method.
What payment methods are available?
You can pay upon delivery, and all available secure electronic payment methods will be displayed during checkout.
Can I modify or cancel my order?
You can modify or cancel your order before it is handed over to the shipping company. Please contact us as soon as possible, providing your order number, so we can assist you.
How long does it take to deliver the order?
Orders typically arrive within 2 to 5 business days, depending on the governorate and the shipping company’s schedule. Delivery times may be slightly longer during promotional periods and peak seasons.
Is shipping available to all governorates?
Yes, we deliver to all governorates of the Arab Republic of Egypt, and the shipping cost is clearly shown before confirming the order.
How can I track my order?
After the order is shipped, you will receive a message with tracking information. You can also contact customer service and send the order number.
What is the exchange and return policy?
You may request an exchange or return within 14 days of receipt, provided the product is unused and in its original condition and packaging.
What should I do if I receive a damaged or incorrect product?
Take a picture of the product and packaging upon receipt and contact us within 48 hours. Our team will review the condition and arrange a replacement at no additional cost when the problem is proven.
How do I choose the right product for my skin?
Review the skin type, ingredients, and method of use described on each product page. If you are unsure, contact our team to help you choose a suitable routine.
Can more than one product be used in the same routine?
Yes, but the order of use and compatibility of ingredients are important. Start with one product gradually, and test it on a small area before incorporating it into your entire routine.
Where can I find the expiration date and save method?
Validity data is available on the product packaging. It is recommended to store care products in a cool, dry place away from direct sunlight.